faq

Frequently Asked Questions

Everything you wanted to ask
but no one was answering.

Real questions from real customers. If yours isn't here, email us at help@elarapure.com and we'll answer within one business day.

The Product

What exactly is ElaraPure?

ElaraPure is a cold-pressed pumpkin seed oil softgel made for women in perimenopause and beyond. Each softgel delivers 3,000 mg of pure cold-pressed oil from Cucurbita pepo, paired with saw palmetto. It's the exact form and dose used in the Nishimura 2014 and Shim 2014 clinical trials — the studies that showed measurable change in women's bladder function.

One ingredient. Food-familiar. No mystery herb stack, no fillers, no synthetic additives.

Is it just for stress incontinence, or does it help with urgency too?

The clinical research covers both. The Shim 2014 trial measured improvements in urinary urgency, frequency, and nocturia (nighttime wake-ups). The Nishimura 2014 trial measured overall bladder function in perimenopausal women.

So whether your leaks happen when you sneeze, laugh, or lift — or you're dealing with that constant "I need to go right now" feeling — ElaraPure was designed to support both.

Is it vegan / gluten-free / dairy-free?

Gluten-free, dairy-free, GMO-free, soy-free, no artificial additives, no fillers, no added sugar.

The softgel capsule itself contains gelatin, so it's not vegan. We're working on a plant-based capsule version for 2026.

Where is ElaraPure made?

ElaraPure is manufactured in a GMP-certified facility and third-party tested for purity and potency. Every batch comes with a Certificate of Analysis.

How It Works

How long until I notice a difference?

Most women notice fewer leak moments and calmer nights between weeks 4 and 6. Full results — what the clinical studies measured — typically show up around the 12-week mark.

This isn't a painkiller. It's tissue support. It works in the background until one day you realise you haven't packed a spare pair of knickers in a week. That's why our biggest bundle is sized for 100 days — long enough to give the protocol a real chance.

How many softgels should I take?

Take 3 softgels daily with water, ideally with food. Consistency matters more than timing — same time each day, every day.

Splitting them across the day (one with breakfast, one with lunch, one with dinner) is fine if that's easier to remember.

What if I miss a dose?

Don't double up. Just take your normal dose the next day and keep going. The benefits build through consistent daily intake — missing one day occasionally won't undo your progress.

Can I take it forever, or do I need to stop at some point?

ElaraPure is designed for daily, ongoing use. Pumpkin seed oil is a food-familiar ingredient — humans have been eating pumpkin seeds for thousands of years. Most customers continue taking it long-term to maintain results.

If you stop taking it, the supportive effects gradually fade over a few weeks, the same way they would with any nutritional support.

Safety & Compatibility

Can I take it with HRT or vaginal oestrogen?

Yes. ElaraPure is safe to take alongside HRT, vaginal oestrogen, and pelvic floor physiotherapy. They work in different ways and complement each other well.

If you're on any prescription medication, we always recommend mentioning it to your GP or pharmacist. Pumpkin seed oil is generally considered safe and food-familiar, but a quick check is good practice.

Are there any side effects?

Pumpkin seed oil is well-tolerated by most women. The most commonly reported sensation is a mild "fuller" feeling if taken on an empty stomach, which is why we recommend taking it with food.

Unlike prescription bladder medications, ElaraPure doesn't cause dry mouth, constipation, or drowsiness — those are common side effects of anticholinergic drugs, not nutritional support.

If you have a known allergy to pumpkin or seeds, don't take it. If you experience anything unusual, stop taking it and email us.

Can I take it if I'm pregnant or breastfeeding?

We don't recommend ElaraPure during pregnancy or breastfeeding. There isn't enough clinical data on pumpkin seed oil supplementation in those phases, so we play it safe. Speak to your GP or midwife.

What if it doesn't work for me?

Then we refund you. Every order is backed by our 60-day money-back guarantee. If you don't notice fewer leaks, calmer nights, and more confidence in your own body within 60 days, email help@elarapure.com and we'll refund every cent. No return postage, no awkward emails, no questions.

You take the bottle. We take the risk.

Ordering & Shipping

How long does shipping take?

Most metro orders arrive in 7-12 business days from dispatch. Regional and rural areas: 10-15 business days. Remote postcodes can take up to 21 business days.

Shipping is free on every order, every time, no minimum spend. You'll get a tracking link by email as soon as your order ships.

Can you ship to a PO Box?

Yes, most PO Boxes and parcel lockers across Australia are deliverable. If you live in a small town where the post office requires collection only, just include your street address on line 1 and your PO Box on line 2 of the address field at checkout, and we'll print both on the label.

Which bundle should I order?

It depends what you're after:

  • Try It (20 days) — for women who want to see if the softgels suit them before committing.
  • 60 Days To Feel It — gives you enough time to start noticing real changes (most women feel the shift between weeks 4-6).
  • Full Clinical Timeline (100 days) — matches the full Shim 2014 study duration. This is the bundle most customers come back for after seeing partial results from a smaller pack.

If it's your first time and you want our honest recommendation, the 60 Days To Feel It bundle is the sweet spot. Long enough to give it a proper chance, with the 60-day guarantee covering you the whole way.

Can I cancel my subscription?

Anytime. Log into your account dashboard and cancel in two clicks, or email help@elarapure.com and we'll handle it for you. No phone calls, no retention scripts, no hoops.

About Us

Who's behind ElaraPure?

ElaraPure was founded by Samantha after watching her mum struggle with bladder leaks through perimenopause and get nothing back from her GP except a shrug and a script. Read the full story →

How do I contact you?

Email help@elarapure.com anytime. We answer within one business day, Mon-Fri 9am-5pm AEST. A real human, not a chatbot.

Try ElaraPure Risk-Free

60-day money-back guarantee · Free shipping Australia-wide